Who we are
Ocean Health & Travel Ltd ("we", "us", "our") is registered in England & Wales (Company no. 16186647), with registered office at 17 Green Lanes, London, N16 9BS. We are registered with the Information Commissioner's Office (ICO) as a data controller under UK GDPR.
What data we collect
- Contact details: name, email address, phone number
- Medical information: treatment goals, clinical documents, X-rays, referral letters, medical history — provided voluntarily by you for the purpose of obtaining a coordination quote, including through our online review forms, where you may also upload photographs and medical reports
- Communication records: WhatsApp messages, emails, and other correspondence
- Technical data: IP address, browser type, pages visited (via website analytics)
How we use your data
- To provide our medical tourism coordination services
- To obtain quotes from partner hospitals on your behalf
- To arrange travel, accommodation, and interpreter services
- To communicate with you about your treatment enquiry or booking
- To comply with legal and regulatory obligations
- To improve our website and services (analytics only)
Legal basis for processing
We process your data on the following legal bases under UK GDPR:
- Contract: Processing necessary to provide our coordination services
- Legitimate interests: Business communications and service improvement
- Explicit consent: Processing of special category health data — you provide this voluntarily when submitting medical information for a coordination quote
- Legal obligation: Compliance with UK law
Who we share your data with
- Partner hospitals and clinics in Istanbul — to obtain treatment quotes and arrange your care
- Hotel and transfer providers — to arrange your accommodation and transportation
- Professional interpreters — to facilitate clinical appointments
- Google Cloud (Firebase) — our service provider for storing the information and files you submit through our online forms. It acts as our data processor and may only process your data on our instructions
- Your UK GP — post-discharge documentation, on your request only
- We do not sell your data to third parties
International transfers
Your data will be transferred to Turkey for the purpose of arranging your medical treatment. Turkey is not currently recognised by the UK as providing an adequate level of data protection. We implement appropriate safeguards — including contractual protections — when transferring data to Turkish partner organisations.
Information and files you submit through our online forms are stored with Google Cloud (Firebase). Google may process data outside the UK, including in countries without a UK adequacy decision. We rely on contractual safeguards for these transfers. Access to submitted forms and files is restricted to our team and the clinicians who assess your case.
How long we keep your data
We retain your personal data for 7 years following the completion of your coordination, in line with standard business record-keeping requirements. Medical records provided by you are retained for the duration of your coordination and deleted thereafter unless you request otherwise. If you submit an online form or records but do not go ahead with a coordination, we delete your medical information, photographs and uploaded files within 12 months of submission. You can ask us to delete them sooner at any time by emailing info@oceanhealthtravel.com.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request erasure of your data (subject to legal obligations)
- Object to processing or request restriction
- Data portability
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with the ICO: ico.org.uk / 0303 123 1113
Cookies
We use essential cookies to operate our website. For full details, see our Cookie Policy.
Contact
For data protection enquiries or to exercise your rights:
Email: info@oceanhealthtravel.com
Post: Ocean Health & Travel Ltd, 17 Green Lanes, London, N16 9BS
Company no. 16186647