Summary: This page summarises the key terms of our Medical Services Brokerage Agreement. The full agreement is provided to patients before any booking is confirmed. By engaging our services, you agree to these terms.
Who we are
Ocean Health & Travel Ltd ("the Coordinator") is a medical tourism coordination company registered in England & Wales (Company no. 16186647). We act as an intermediary between patients and JCI-accredited medical facilities in Istanbul, Turkey.
Nature of our service
We are a coordinator, not a medical provider. Our services include:
- Obtaining treatment quotes from partner hospitals on your behalf
- Arranging airport transfers, hotel accommodation, and interpretation services
- Liaising between you and the treating provider throughout your stay
- Forwarding post-discharge documentation to your UK GP on request
We do not provide medical advice, clinical assessments, or treatment. All clinical decisions rest with the treating physician at the partner hospital.
Fees and payment
- Ocean Health & Travel does not charge a coordination fee to patients. We are paid by our partner hospitals, which may influence which hospitals we work with
- All costs, including the accommodation and transfers included in your package, are set out in your itemised quote and agreed before booking
- Payment is made directly to the treating hospital, or to the provider it nominates, under that hospital's own terms. Ocean Health & Travel does not receive, hold or handle patient payments
- Deposits, payment schedules and refund terms are set by the hospital and confirmed in writing in your quote before any payment is made
- Flights are not included in any package
Cancellation and refunds
- Cancellation terms are specified in your individual coordination agreement
- Any non-refundable elements of your package are specified in your individual coordination agreement
- Treatment deposits paid to hospitals are subject to each hospital's own cancellation policy
- We will provide all reasonable assistance in the event of cancellation due to medical reasons
Limitation of liability
Nothing in this agreement excludes or limits any liability that cannot be excluded or limited by law, including liability for fraud or for death or personal injury caused by our negligence. Our role is limited to coordination. Subject to that, we are not liable for:
- Clinical outcomes, surgical complications, or medical negligence — these are the responsibility of the treating provider
- Force majeure events including flight cancellations, natural disasters, or political events
- Losses arising from inaccurate information provided by the patient
Governing law
This agreement is governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
Ocean Health & Travel Ltd
17 Green Lanes, London, N16 9BS
United Kingdom
Email: info@oceanhealthtravel.com
Tel: +44 7441 904858
Company no. 16186647