Personal Data Protection and Privacy Policy | A Professional Touch for Your Health - Ocean Health Travel

Personal Data Protection and Privacy Policy

Last Updated: 20.01.2025

1.      Introduction
At Ocean Health Travel, we prioritize the protection of your personal data and privacy. This comprehensive Privacy Policy outlines our practices for collecting, using, and safeguarding your personal information in compliance with the General Data Protection Regulation (GDPR) and other relevant data protection laws.

2.      Who We Are
Ocean Health Travel
UK Office: 17 Green Lanes, London, N16 9BS, United Kingdom
Turkey Office: Karagözler Mah. Otel Dededeoğlu Altı No:11 Fethiye, Muğla
Email: info@oceanhealthtravel.com
Phone: +90 532 644 98 59

3.      Information We Collect
We collect and process the following categories of personal data:

Essential Information:

• Basic identity details (name, date of birth)
• Contact information (email, phone, address)
• Medical history and current health conditions
• Treatment preferences and requirements

Additional Information:

• Travel documentation
• Payment information
• Communication history
• Website usage data

4. How We Use Your Information
   Your information helps us:

• Coordinate your medical treatments
• Arrange travel and accommodation
• Process payments
• Communicate about your care
• Improve our services
• Comply with legal obligations

5. Legal Grounds for Processing
   We process your data based on:

• Fulfilling our contract with you
• Legal compliance requirements
• Legitimate business interests
• Your explicit consent
• Protection of vital interests

6. Information Sharing
   We may share your information with:

• Medical providers and facilities
• Travel service providers
• Payment processors
• Insurance companies
• Regulatory authorities

All data sharing follows strict security protocols and legal requirements.

7. International Data Transfers
   For transfers between the UK and Turkey:

• We implement appropriate safeguards
• Follow GDPR requirements
• Use standard contractual clauses
• Ensure adequate data protection measures

8. Data Security
   We protect your data through:

• Advanced encryption
• Strict access controls
• Regular security audits
• Staff training
• Incident response plans

9. Your Privacy Rights
   You have the right to:

• Access your personal data
• Correct inaccurate information
• Request data deletion
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent
• File complaints with supervisory authorities

10. Data Retention
    We retain records according to legal requirements:

• Medical records: 10 years
• Financial documents: 6 years
• Marketing data: Until consent withdrawal
• Administrative records: 5 years

11. Cookie Usage
    We use cookies to:

• Ensure website functionality
• Analyze site performance
• Enhance user experience
• Enable marketing features (with consent)

12. Marketing Communications
    We send marketing materials only:

• With your explicit consent
• Providing easy opt-out options
• Respecting your preferences

13.  Children's Data
We do not knowingly collect data from individuals under 16 without parental consent.

14.  Policy Updates

• Regular reviews and updates
• Notification of significant changes
• Latest version available on our website

15.  Contact Us
For privacy-related matters:
Email: info@oceanhealthtravel.com
Phone: +90 532 644 98 59

16.  Compliance
We adhere to:

• GDPR requirements
• UK Data Protection Act
• Turkish Personal Data Protection Law
• Healthcare industry regulations

17. Complaint Resolution
    To file a complaint:

• Contact our privacy team
• We'll investigate within 30 days
• Appeal options available
• Right to contact supervisory authorities

This policy was last reviewed and updated on 20.01.2025. We reserve the right to modify this policy as needed, with appropriate notice to users.