Complaints Policy
Effective date: 2025-08-12
Stage 1 –
Contact Us
Email complaints@oceanhealthtravel.com with
your name, booking reference, and details. We acknowledge within 2 business
days and aim to reply within 14 days.
Stage 2 –
Escalation
If unresolved, your case will be reviewed
by a senior manager with a further response within 14 days.
Stage 3 –
Independent ADR
If still unresolved, you may refer to our
nominated independent ADR/mediation provider. We will provide details on
request.
Urgent
Clinical Issues
For emergencies or clinical issues, contact
the Clinic/hospital immediately and local emergency services as appropriate.
We provide accommodation in high-quality hotels that best represent our country to ensure that our international guests complete their treatment process smoothly.
We provide interpretation services to prevent communication issues between our international guests and the affiliated clinics and physicians.
We coordinate operational services with clinics, medical offices, and hospitals to ensure that our international guests complete their treatment processes smoothly.
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